Privacy Policy

1. Who we are

The Brandoers LLC ("TheBrandoers") is a marketing agency based in New York, at 418 Broadway, STE N · Albany, NY 12207. For privacy questions, contact us at office@thebrandoers.com.

2. What data we collect

When you submit the audit application form on this site:

• Identity: your name.
• Contact: email address, phone number.
• Business context: your website or social profile, the service you want audited, when you would like the call, and how you heard about us.
• Optional: any free-text notes you provide.
• Where you came from: the page you applied from, the site that referred you, and the campaign tags in the link you followed (utm_source and similar). If advertising tools are allowed for you (section 7), also the ad click identifiers in that link (fbclid, gclid) and Meta's _fbc and _fbp cookies.

The form sends your details to our processor Leadaro (leadaro.ai). They land in our Leadaro inbox, and our team is notified by email.

When you browse the site, our analytics and advertising tools record how it is used: the pages you view, the ad or link that brought you, your device and browser, and whether you submitted the form. They do not receive what you type into the form. Section 7 explains when they run.

3. Why we collect it

• To respond to your audit request and prepare the free diagnosis.
• To send you the written audit and, if you ask for one, schedule a 30-minute call.
• To send a one-time follow-up if you don't reply within 14 days.
• To measure which pages and ad campaigns bring enquiries, and to show our ads to people who have visited the site.

We do not sell the information you submit through the form, share it with advertisers, or use it for unrelated marketing. We do not subscribe you to a newsletter without your separate opt-in.

4. Legal basis (GDPR)

If you are in the EU/EEA/UK, our legal basis for processing your form submission is your consent (the act of submitting the form) and our legitimate interest in responding to a sales inquiry you initiated. Analytics and advertising cookies are set only with your consent.

5. How long we keep it

• Active leads: 24 months from last contact.
• Cold leads who did not become clients: deleted from our CRM after 12 months unless you ask us to keep them.
• Clients: retained for the duration of the engagement plus 5 years (legal/accounting obligation).

6. Your rights

Under GDPR (EU) and similar US state privacy laws (CCPA/VCDPA, where applicable), you can ask us to:

• Access a copy of the data we hold on you.
• Correct any inaccurate data.
• Delete your data ("right to be forgotten").
• Object to or restrict processing.
• Port your data to another provider.
• Withdraw consent at any time.

To exercise any of these rights, email office@thebrandoers.com. We respond within 30 days. If we cannot resolve your concern, you can complain to your local data protection authority (in the EU/EEA or UK) or, in the US, to your state attorney general.

7. Analytics, advertising and your privacy choices

We use Google Analytics 4 to understand site traffic, and Google Ads and the Meta Pixel to measure our ad campaigns and to show our ads to people who have visited the site. When they run depends on where you are:

• Visitors in the United States, on our US pages: these tools load when the page opens. You can opt out at any time: choose Your Privacy Choices at the bottom of the page, then Opt out. That stops them in your browser on this site. We also treat a Global Privacy Control signal from your browser as an opt-out.
• Everyone else, and all of our Romanian pages: they load only after you accept in the cookie banner.

We work out your country from your IP address, on our hosting provider's network, and keep only the two-letter country code in a cookie.

8. Third parties

• Leadaro (lead management) — receives what you submit through the form and stores it in our private inbox.
• Google — Google Analytics 4, Google Ads (measuring and targeting our ads), and Google Workspace for email and document storage.
• Meta — the Meta Pixel, for measuring and targeting our ads.
• Vercel — site hosting and CDN. Processes IP addresses for security, performance and the country check above.

9. Clients' social media accounts

Through our internal platform (app.thebrandoers.com), clients connect their own TikTok, Facebook, Instagram, YouTube and LinkedIn accounts so that our team can publish content on their behalf. We access only the data needed for publishing: the account identifier, display name and profile picture, the publishing settings allowed by the platform, and the status of the posts we submit. We do not read private messages, we do not access other users' content, and we do not sell or share this data with third parties. Every post is approved by a person before it is published. Access tokens are stored encrypted and can be revoked at any time by the client, from our platform or from the settings of their account on that platform; on revocation we delete the token. Our use of YouTube data is subject to the Google Privacy Policy (https://policies.google.com/privacy) and the YouTube API Services Terms of Service.

10. Cookies

See our Cookies Policy for the full list.

11. Changes to this policy

We may update this policy as we add new features, such as ad conversion tracking or a client portal. Material changes will be flagged on the homepage for 30 days.